Items related to ICMI's Pocket Guide to Call Center Management Terms
Synopsis
Everything in the call center industry seems to be expanding—contact channels, customer and employee expectations, technology options and the overall role of the call center. With so much growth and expansion, we at ICMI thought it might be refreshing to introduce something small enough to fit inside a busy manager’s pocket. But don’t let the size fool you. While ICMI’s Pocket Guide to Call Center Management Terms may be diminutive in nature, it can have a big impact on the knowledge, eloquence and insight of those working in this dynamic profession. With a comprehensive—though compact—guide to just about every industry acronym, as well as concise definitions of every term a manager or supervisor should know, this pocket guide aims to promote consistency and clarity in the way that call center professionals worldwide communicate, cooperate and strive to understand this exciting field.
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ICMI's Pocket Guide to Call Center Management Terms : A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: the Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 40974669-6
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ICMI's Pocket Guide to Call Center Management Terms
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1932558004I3N00
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ICMI's Pocket Guide to Call Center Management Terms
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Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1932558004I5N00
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ICMI's Pocket Guide to Call Center Management Terms
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1932558004I3N00
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ICMI's Pocket Guide to Call Center Management Terms
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
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paperback. Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Seller Inventory # rev2982476476
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