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Call Center Operations Management Handbook and Study Guide
Language: English
Published by ICMI Press (International Cust, 2003
ISBN 10: 0970950756 ISBN 13: 9780970950758
Condition: good. Book is in good condition and may include underlining highlighting and minimal wear. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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perfect. Condition: Fair. Michael Blair (illustrator).
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perfect. Condition: Good. Michael Blair (illustrator).
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Perfect Paperback. Condition: Good. Michael Blair (illustrator).
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Michael Blair (illustrator). Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Michael Blair (illustrator). Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Perfect Paperback. Condition: Good. Michael Blair (illustrator). Open Books is a nonprofit social venture that provides literacy experiences for thousands of readers each year through inspiring programs and creative capitalization of books.
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Condition: Very Good. Michael Blair (illustrator). Very Good Condition. Five star seller - Buy with confidence!
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Call Center Operations Management Handbook and Study Guide
Language: English
Published by ICMI Press (International Cust, 2003
ISBN 10: 0970950756 ISBN 13: 9780970950758
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment (2nd Edition)
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. 2nd edition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
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Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Language: English
Published by ICMI Press (International Cust (edition Presumed First Edition), 2003
ISBN 10: 0965909352 ISBN 13: 9780965909358
Paperback. Condition: Very Good. Presumed First Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Perfect Paperback. Condition: Good. Michael Blair (illustrator). Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
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Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Call Center Humor: The Best of Call Center Management Review, Volume 3
Language: English
Published by ICMI Press (International Cust, 2001
ISBN 10: 0965909379 ISBN 13: 9780965909372
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Call Center Technology Demystified
Language: English
Published by ICMI Press (International Customer Management Institute), 2002
ISBN 10: 0970950780 ISBN 13: 9780970950789
Seller: Library House Internet Sales, Grand Rapids, OH, U.S.A.
Seller rating 5 out of 5 stars
Softcover. Condition: Good. No Jacket. Call Center Technology Demystified clarifies the sometimes complex and often confusing array of technologies that enable call center success. This book will lead you through the labyrinth of customer contact technology jargon, common misperceptions and marketing hype to help you align technology with business needs and optimize your technology investments Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book.
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Language: English
Published by ICMI Press (International Custom, 2003
ISBN 10: 0965909352 ISBN 13: 9780965909358
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
Language: English
Published by ICMI Press (International Cust, 2003
ISBN 10: 0965909352 ISBN 13: 9780965909358
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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paperback. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
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Condition: good. Signs of wear and consistent use.
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Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
Language: English
Published by ICMI Press (International Customer Management, 2002
ISBN 10: 0970950780 ISBN 13: 9780970950789
Paperback. Condition: Good. Minor shelf/edge wear,binding tight.Contains some sporadic highlighting and notes throughout,still in very good shape.
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Condition: Fine. Used book that is in almost brand-new condition. May contain a remainder mark. Better World Books: Buy Books. Do Good.
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Call Center Agent Turnover and Retention: The Best of Call Center Management Review
Language: English
Published by ICMI Press (International Customer Management Institute), 2002
ISBN 10: 0970950799 ISBN 13: 9780970950796
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.
