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Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution - Softcover

Book 14 of 17: 20-Minute Manager

Review, Harvard Business

 
9781633690783: Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution
Softcover
ISBN 10: 1633690784 ISBN 13: 9781633690783
Publisher: Harvard Business Review Press, 2016

Synopsis

Mastering difficult conversations with confidence.

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through:

  • Uncovering the root cause of friction
  • Maintaining a positive mind-set
  • Untangling the problem together
  • Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.

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About the Author

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.

From the Back Cover

Difficult Conversations takes you through the basics of: • Crafting a clear message • Identifying the other person's goals • Developing and maintaining a positive mind-set • Conducting a productive conversation

"About this title" may belong to another edition of this title.

Publisher
Harvard Business Review Press
Publication date
2016
Language
English
ISBN 10 
1633690784
ISBN 13 
9781633690783
Binding
Paperback
Edition number
1
Number of pages
128