Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service - Softcover
Synopsis
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
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Review
"If you're ready to wipe out customer complaints, and keep your employees for years, it's time to read this book." -Niche Magazine
About the Author
Richard S. Gallagher is an authority on customer service, support, communications skills and workplace culture. A former customer service executive who is now a popular corporate trainer and public speaker, he specialises in the mechanics of customer interaction.
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GREAT CUSTOMER CONNECTIONS: Simple Psychological Techniques That Guarantee Exceptional Service
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00066409718