Synopsis
Do you want to utilize the new CRM user interface in the best possible way? This comprehensive guide, suitable for SAP CRM 2007 and SAP CRM 7.0, explains everything that you need to know about the CRM Web Client: the architecture of the UI framework, the Customizing options (roles, navigation, portal integration, and much more), as well as all options that are available for customer-specific extensions through programming. Readers quickly discover the critical modeling tools, such as the Easy Enhancement Workbench (EEWB) and the UI Configuration Tool. Then, explore all options for adapting the header, navigation, and work area without any development effort.The authors provide an in-depth look at the individual components of views, windows, and controllers, and deliver priceless tips on context binding, model integration, navigation and more. You'll learn about development and extension of UI components, the usage of the Business Object Layer (BOL), and the extension of the GenIL object model, as well as the modeling and usage of web services for the integration of Office applications. What's more, you'll also find comprehensive real-life examples to provide you with additional support for your daily project tasks.
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About the Author
Michael F chsle worked for several years as a development consultant and business process consultant for SAP Deutschland AG. As a ramp up coach, he gained in-depth knowledge of the Web Client UI Frmaework in CRM 2007 and CRM 7.0. Since the middle of 2009, Michael has been working as a freelancer on international projects. Matthias E. Zierke holds a degree in information management and a master degree in management and consulting. After international SAP projects for Siemens AG, he now works as a CRM consultant at SAP Deuthschland AG, both on a national and international scale.
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