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Synopsis
The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.
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About the Author
Productivity Development Team
From the Back Cover
The Lean Office: Collected Practices and Cases is a compilation of articles previously published in the Productivity Press newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies. These provide practical, in-depth description of lean implementation, written in a conversational, easy-to-read style. Unavailable from any other single source, this work provides office managers with real-world information that will inspire their efforts and help them achieve and improve lean practices throughout their organizations.
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