The Virtual Reference Desk: Creating a Reference Future (Virtual Reference Desk) - Softcover

Softcover

ISBN 10: 1555705553 ISBN 13: 9781555705558

Publisher: Neal-Schuman Publishers Inc, 2006

Synopsis

Who could have imagined the impact on librarianship of technologies such as online chat, text messaging, and RSS feeds? And the future is sure to bring additional advances. In this forward-looking volume, the world's foremost reference experts including David Lankes, Marie Radford, Eileen Abels, and Sharon Morris guide librarians through new training and staffing models, look at these models' performance standards and evaluation tools, offer advice for serving new audiences, and help build collaborations and networks for reference service. In addition, the chapters - all updated and expanded versions of the conference presentations - explore digital projects, management, service to teens, wireless mobile technology, interpersonal communication, and more.

About this title

Review

"Recommended for any librarian involved in the world of reference... virtual or otherwise."

"Overall, the strengths of this book are its practicality and the wide variety of contexts and issues discussed."

"I found some chapters of this book compulsive reading.... If you wanted to read a book on digital reference services ... this could certainly be the one to choose."

About the Author

R. David Lankes is Professor and Dean's Scholar for the New Librarianship at Syracuse University's School of Information Studies and Director of the Information Institute of Syracuse. He is the author of "The Atlas of New Librarianship" (MIT Press).

Edition details

• Publisher: Neal-Schuman Publishers Inc
• Publication date: 2006
• Language: English
• ISBN 10: 1555705553
• ISBN 13: 9781555705558
• Binding: Paperback
• Number of pages: 226
• Editor: Lankes R. David, Abels Eileen, Haque Saira N., White Marilyn Domas