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Synopsis
Your competitive edge in today s business environment is all about the power of loyalty. So if you want to succeed, it s time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choice of putting his own personal mark on each customer interaction makes it clear that the bottom line of service is to lead with the heart. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.
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About the Author
KEN BLANCHARD is the chief spiritual officer of The Ken Blanchard Companies and is also cofounder of The Center for Faithwalk Leadership. He is the author of several best-selling books, including the blockbuster international bestseller The One Minute Manager and the giant business best-sellers Raving Fans, Gung Ho! and Whale Done! BARBARA GLANZ, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives.
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- PublisherSourcebooks, Inc
- Publication date2017
- ISBN 10 1492630489
- ISBN 13 9781492630487
- BindingHardcover
- Number of pages96
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