Gaining Cooperation: For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What You Want Them to do - Softcover
Synopsis
Gaining Cooperation is designed to help any Workers' Comp Professional who deals with injured workers on a regular basis. Sometimes injured workers can be uncooperative. They may not want to sign a form, give information, or supply documentation, even if it is to their benefit. This book provides the reader with a simple three- step process to not only getting the injured worker's cooperation, but to improving customer service. Some basic maxims are outlined and explained to help the reader gain the cooperation they are looking for. Maxim #1 : Great negotiators never argue with reasons, they argue with facts. Maxim#2 : You never have to prove anyone wrong, you only have to prove yourself right. Maxim#3 : People will consider your point of view to the exact degree that you demonstrate you understand their point of view. This book relies heavily on the "acknowledgment tool" to help the reader see that a little bit of empathy can go a long way.
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Gaining Cooperation: For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What You Want Them to do
Published by
CreateSpace Independent Publishi, 2011
ISBN 10: 1461104009
ISBN 13: 9781461104001
Used
paperback
Seller: Bookmonger.Ltd, HILLSIDE, NJ, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Seller Inventory # mon0000659278
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Gaining Cooperation: For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What You Want Them to do
Published by
CreateSpace Independent Publishi, 2011
ISBN 10: 1461104009
ISBN 13: 9781461104001
Used
paperback
Seller: Bookmonger.Ltd, HILLSIDE, NJ, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Good. Crease on cover and a few pages*. Seller Inventory # mon0000653078
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Gaining Cooperation: For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What You Want Them to do
Published by
CreateSpace Independent Publishing Platform, 2011
ISBN 10: 1461104009
ISBN 13: 9781461104001
Used
Softcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00104908981
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Gaining Cooperation: For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What You Want Them to d
Published by
Createspace Independent Publishing Platform, 2011
ISBN 10: 1461104009
ISBN 13: 9781461104001
Used
Paperback
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1461104009I4N00
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Gaining Cooperation: For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What You Want Them to d
Published by
Createspace Independent Publishing Platform, 2011
ISBN 10: 1461104009
ISBN 13: 9781461104001
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1461104009I3N00
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Gaining Cooperation: For the Workers' Compensation Professional: 3 Simple Steps to Getting the Injured Worker to do What You Want Them to do
Published by
Createspace Independent Publishing Platform, 2011
ISBN 10: 1461104009
ISBN 13: 9781461104001
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Gaining Cooperation (Paperback)
Published by
Createspace Independent Publishing Platform, 2011
ISBN 10: 1461104009
ISBN 13: 9781461104001
New
Paperback
Seller: CitiRetail, Stevenage, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: new. Paperback. Gaining Cooperation is designed to help any Workers' Comp Professional who deals with injured workers on a regular basis. Sometimes injured workers can be uncooperative. They may not want to sign a form, give information, or supply documentation, even if it is to their benefit. This book provides the reader with a simple three- step process to not only getting the injured worker's cooperation, but to improving customer service. Some basic maxims are outlined and explained to help the reader gain the cooperation they are looking for. Maxim #1: Great negotiators never argue with reasons, they argue with facts. Maxim#2: You never have to prove anyone wrong, you only have to prove yourself right. Maxim#3: People will consider your point of view to the exact degree that you demonstrate you understand their point of view. This book relies heavily on the "acknowledgment tool" to help the reader see that a little bit of empathy can go a long way. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9781461104001
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