Items related to NVQ Level 2 Certificate Customer Service (QCF)
Synopsis
Suitable for Apprenticeships and written to the QCF standards, this new textbook, for all awarding bodies, covers the core and most popular optional units of the Level 2 in Customer Service. Written by an experienced senior verifier and edited by the Chief Verifier, the book maximises students' chances of success by clearly linking the assessment requirements to the relevant knowledge and understanding. Numerous activities and tasks will help students to remember and further understand the clearly explained concepts.
Units covered:
- Communicate using customer service language
- Follow the rules to deliver customer service
- Give customers a positive impression of yourself and your organisation
- Deliver reliable customer service
- Recognise and deal with customer queries, requests and problems
- Develop customer relationships
- Communicate effectively with customers
"synopsis" may belong to another edition of this title.
Book Description
A textbook for all awarding bodies designed to help the work-based learner - who only see their assessor once per month.
About the Author
Sarah Pilbeam is an External Verifier for a major awarding body. Maureen Everett is Chief Verifier for a major awarding body.
"About this title" may belong to another edition of this title.
- PublisherHodder Education
- Publication date2012
- ISBN 10 1444157434
- ISBN 13 9781444157437
- BindingPaperback
- LanguageEnglish
- Number of pages232
- EditorEverett Maureen
Search results for NVQ Level 2 Certificate Customer Service (QCF)
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NVQ Level 2 Certificate Customer Service (QCF)
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR006994934
Quantity: 1 available
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Customer Service NVQ, Level 2
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # GRP77019670
Quantity: 3 available
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Customer Service: NVQ Level 2
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9781444157437. Seller Inventory # 8546274
Quantity: 1 available