Items related to NVQ Level 2 Certificate Customer Service (QCF)
Synopsis
Suitable for Apprenticeships and written to the QCF standards, this new textbook, for all awarding bodies, covers the core and most popular optional units of the Level 2 in Customer Service. Written by an experienced senior verifier and edited by the Chief Verifier, the book maximises students' chances of success by clearly linking the assessment requirements to the relevant knowledge and understanding. Numerous activities and tasks will help students to remember and further understand the clearly explained concepts.
Units covered:
- Communicate using customer service language
- Follow the rules to deliver customer service
- Give customers a positive impression of yourself and your organisation
- Deliver reliable customer service
- Recognise and deal with customer queries, requests and problems
- Develop customer relationships
- Communicate effectively with customers
"synopsis" may belong to another edition of this title.
About the Author
Sarah Pilbeam is an External Verifier for a major awarding body. Maureen Everett is Chief Verifier for a major awarding body.
"About this title" may belong to another edition of this title.
Search results for NVQ Level 2 Certificate Customer Service (QCF)
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NVQ Level 2 Certificate Customer Service (QCF)
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
paperback. Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Ex library copy with usual stamps & stickers. Seller Inventory # rev4734905534
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Customer Service NVQ, Level 2
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP88903795
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NVQ Level 2 Certificate Customer Service (QCF)
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR006994934
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NVQ Level 2 Certificate Customer Service (QCF)
Seller: MusicMagpie, Stockport, United Kingdom
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Condition: Very Good. 1777040132. 4/24/2026 2:15:32 PM. Seller Inventory # U9781444157437
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Customer Service: NVQ Level 2
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9781444157437. Seller Inventory # 8546274
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