The Gods of Quality Strike Back: The Rise and Near Fall of an Iconic Bank, How it Flunked the Ultimate Test and Paid a Humiliating Price: The Unauthorised Story and Other Lessons on Excellence - Softcover

Uduk, Paul

 
9781426972249: The Gods of Quality Strike Back: The Rise and Near Fall of an Iconic Bank, How it Flunked the Ultimate Test and Paid a Humiliating Price: The Unauthorised Story and Other Lessons on Excellence
Softcover
ISBN 10: 1426972245 ISBN 13: 9781426972249
Publisher: Trafford Publishing, 2011

Synopsis

Beware, the Gods of Quality are no respecter of persons or institutions and will strike back without mercy at any institution that desecrates the hallowed chambers of Quality with impunity once their patience runs dry. In this entertaining thriller of a book, supported with facts, figures and statistics, the man who brought us the highly acclaimed Bridges to the Customer's Heart digs deep into recent history and reveals why one of the world's most iconic banks, founded in 1917, a scion of the prestigious Barclays Bank of England became a victim of the Gods' wrath. In The Gods of Quality Strike Back, you will feel the excitement of the author's efforts, the agony of being stopped in his tracks as he sought to alert the management of the Big Three of his research findings, and finally the drama of The Gods devastating strike. In the end, you come away ready to take your game, be it personal, institutional or business to the next level knowing the Gods are watching.

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About the Author

Paul has been described as ''one of the most authentic experiential writers in Nigeria'' by Richmond Dayo Johnson, the motivational speaker who anchors 'The Debaters' on Africa Magic. His first book, Bridges to the Customer's Heart, has been described by Chioma Nwagboso of the World Bank Group as "the best and overall the most succinct on customer service in Nigeria" A Toastmaster and a member of ASTD, Paul masterminded staff training strategy and tactics for Diamond Bank, one of Nigeria's top banks, for years before founding Vision and Talent Group, a training consultancy. Follow him on http://pauludukonserviceexcellence.blogspot.com. Paul and his family live in Lagos.

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Publisher
Trafford Publishing
Publication date
2011
Language
English
ISBN 10 
1426972245
ISBN 13 
9781426972249
Binding
Paperback
Number of pages
160