Groundswell, Expanded and Revised Edition - Softcover

Li, Charlene; Bernoff, Josh

Softcover

ISBN 10: 1422161986 ISBN 13: 9781422161982

Publisher: Harvard Business Review Press, 2011

Synopsis

Corporate executives struggle to harness the power of social technologies. Twitter, Facebook, blogs, YouTube are where customers discuss products and companies, write their own news, and find their own deals but how do you integrate these activities into your broader marketing efforts? It's an unstoppable groundswell that affects every industry -- yet it's still utterly foreign to most companies running things now.

When consumers you've never met are rating your company's products in public forums with which you have no experience or influence, your company is vulnerable. In Groundswell, Josh Bernoff and Charlene Li explain how to turn this threat into an opportunity.

In this updated and expanded edition of Groundswell, featuring an all new introduction and chapters on Twitter and social media integration, you'll learn to:

- Evaluate new social technologies as they emerge

- Determine how different groups of consumers are participating in social technology arenas

- Apply a four-step process for formulating your future strategy

- Build social technologies into your business

Groundswell is required reading for executives seeking to protect and strengthen their company's public image.

About this title

About the Author

Charlene Li is an independent thought leader and founder of the Altimeter Group. Josh Bernoff is a vice president at Forrester Research and one of their most senior and most frequently quoted research analysts. He created the Technographics segmentation, a classification of consumers according to how they approach technology.

Edition details

• Publisher: Harvard Business Review Press
• Publication date: 2011
• Language: English
• ISBN 10: 1422161986
• ISBN 13: 9781422161982
• Binding: Paperback
• Number of pages: 332