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Synopsis
Language:Chinese.HardCover. Pub Date: 2010-5-1 Pages: 198 Publisher:. Perseus One small idea can ignite a revolution just as a singlematchstick can start a fire One such idea-putting employees first and customerssecond-sparked a revolution at HCL Technologies. the IT servicesgiant. In this candid and personal account. Vineet Nayar-HCLTscelebrated CEO-recounts how he defied the conventional wisdom thatcompanies must put customers first. then turned the hierarchicalpyramid upside down by making management accountable to theemployees. and not the other way around. By doing so. Nayar fired the imagination of both employees andcustomers and set HCLT on a journey of transformation that has madeit one of the fastest-growing and profitable global IT servicescompanies and. according to BusinessWeek. one of the twenty mostinfluential companies in the world. Chapter by chapter. Nayar r...
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Review
In this short, personable book, he explains EFCS’s principles and how he put it to work at HCLT, turning the company’s fortunes around in just five years. The good news: EFCS strategies can work at your company, too.” The Washington Post
modern classic” The Financial Times
About the Author
Vineet Nayar is the CEO of HCL Technologies Ltd., India’s leading global IT Services Company. Fortune called his leadership style The World’s Most Modern Management,” and the London Business School labeled him the leader of organizational innovation.” IDC recognized him as having the most cohesive and articulate vision” in the IT services sector.
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- PublisherHarvard Business Review Press
- Publication date2010
- ISBN 10 1422139069
- ISBN 13 9781422139066
- BindingHardcover
- LanguageEnglish
- Number of pages208
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