Synopsis
SMART Methodology would not be complete without the companion guide SMART Supplement. This volume is an invaluable reference for the execution and setup of Applications Support and Maintenance best practices.
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About the Author
Dr. Peter Thompson is President, CEO, and founder of RIS, the Applications Support and Maintenance Company. A technology expert and successful entrepreneur, Dr. Thompson has built RIS from a sole proprietorship in 1979 to a $50-million, 500 person company with offices in the United States, Romania and across Canada today. In addition, Dr. Thompson has also written SMART Methodology; Solution Management and Request Tracking, The Only Authoratative Guide to Creating a Successful Applications Support & Maintenenace Environment, and Maximizing IT Value through Operational Excellence.
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SMART Supplement: The Companion Guide to SMART Methodology
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