Service is Front Stage: Positioning Services for Value Advantage - Softcover

Teboul, J.

 
9781349282487: Service is Front Stage: Positioning Services for Value Advantage
Softcover
ISBN 10: 1349282480 ISBN 13: 9781349282487
Publisher: Palgrave MacMillan, 2006

This specific ISBN edition is currently not available.

Synopsis

Toward a New Definition of Services Services: The Front-Stage Experience The Service Triangle The Service-Intensity Matrix Finding and Keeping the Fit The Three Movements of Quality Balancing Supply and Demand From Industrial to Professional Services Managing the Change Process Conclusion

"synopsis" may belong to another edition of this title.

Publisher
Palgrave MacMillan
Publication date
2006
Language
English
ISBN 10 
1349282480
ISBN 13 
9781349282487
Binding
Paperback

Other Popular Editions of the Same Title

9780230006607: Service is Front Stage: Positioning Services for Value Advantage (INSEAD Business Press)

Featured Edition

ISBN 10:  0230006604 ISBN 13:  9780230006607
Publisher: Palgrave Macmillan, 2006
Hardcover