Public Service Operations Management: A research handbook - Hardcover

 
9781138813694: Public Service Operations Management: A research handbook
Hardcover
ISBN 10: 1138813699 ISBN 13: 9781138813694
Publisher: Routledge, 2015

Synopsis

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions.

Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma.

This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.

"synopsis" may belong to another edition of this title.

About the Author

Zoe J. Radnor is Professor of Service Operations Management at Loughborough University, UK

Nicola Bateman is a Senior Lecturer in Operations Management at Loughborough University, UK

Ann Esain is a Lecturer in Logistics and Operations Management at Cardiff University, UK

Maneesh Kumar is a Senior Lecturer of Service Operations at Cardiff University, UK

Sharon J. Williams is an Improvement Science Fellow with the Health Foundation and an Associate Professor at Swansea University, UK

David M. Upton is American Standard Companies Professor of Operations Management at the Saïd Business School, University of Oxford, UK

"About this title" may belong to another edition of this title.

Publisher
Routledge
Publication date
2015
Language
English
ISBN 10 
1138813699
ISBN 13 
9781138813694
Binding
Hardcover
Edition number
1
Number of pages
480
Editor
Radnor Zoe, Bateman Nicola, Esain Ann, Kumar Maneesh, Williams Sharon, Upton David

Other Popular Editions of the Same Title

9780367870560: Public Service Operations Management: A research handbook

Featured Edition

ISBN 10:  0367870568 ISBN 13:  9780367870560
Publisher: Routledge, 2019
Softcover