Synopsis
Today’s economic climate means that anyone involved in training and development must be able to measure its effect on business performance. With a focus on costs, benefits, and return on investment, this book provides a comprehensive reference for those who are learning about or implementing an evaluation system.
This new edition is fully revised and updated to reflect current developments, with step-by-step guidance on a range of vital topics, including:
- Developing a results-based approach to HRD
- Evaluation design
- Data collection and measuring success
- Calculating program costs and ROI
- Increasing management support for HRD programs.
With end-of-chapter discussion questions and an accompanying online Instructor Guide, this fourth edition provides sound theory and practical solutions.
The Handbook of Training Evaluation and Measurement Methods is a complete and detailed reference guide suitable for HRD professionals and students in advanced courses in HRD, training evaluation, and program evaluation.
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About the Author
Jack J. Phillips, Ph.D., is co-founder and Chairman of ROI Institute, Inc., U.S.A. He is a world-renowned expert on measurement and evaluation.
Patti P. Phillips, Ph.D., is an internationally recognized author and consultant. She is co-founder, President and CEO of ROI Institute, Inc., U.S.A.
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