Public Service Logic and Public Service Reform: State of the Art, New Perspectives, and Future Directions (Routledge Critical Studies in Public Management) - Hardcover
Synopsis
This book extends and develops the theoretical framework of Public Service Logic (PSL). This framework has become established as one of the major frameworks for the delivery of public services. It draws upon and adapts the service management literature to present an understanding of public services as ‘services’, with significant implication both for public administration and management theory and research and for public policy and public service management practice. It shifts the focus away from a pre- occupation with the production of public services alone and rather explores the way in which they add value to both citizens and society – and what such ‘value’ may comprise. This edited volume challenges the product- dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery and will bring together the ‘state of the art’ in the development of PSL theory by leading researchers in the field.
It will be of interest to researchers and academics in the field of public management, as well as to students studying public management and administration around the world. It will also engage with thoughtful and critical practitioners.
"synopsis" may belong to another edition of this title.
About the Author
Stephen P Osborne is the Chair of International Public Management and Director of the Centre for Service Excellence at the University of Edinburgh Business School, Scotland, UK.
Carmine Bianchi is the Chair of Public Management & Governance in the Department of Political Sciences at University of Palermo, Italy.
Joanne Macfarlane is a research fellow in Public Management at the University of Edinburgh, Scotland, UK.
"About this title" may belong to another edition of this title.
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Public Service Logic and Public Service Reform : State of the Art, New Perspectives, and Future Directions
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Public Service Logic and Public Service Reform (Hardcover)
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ISBN 10: 1032622067
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Hardcover. Condition: new. Hardcover. This book extends and develops the theoretical framework of Public Service Logic (PSL). This framework has become established as one of the major frameworks for the delivery of public services. It draws upon and adapts the service management literature to present an understanding of public services as services, with significant implication both for public administration and management theory and research and for public policy and public service management practice. It shifts the focus away from a pre- occupation with the production of public services alone and rather explores the way in which they add value to both citizens and society and what such value may comprise. This edited volume challenges the product- dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery and will bring together the state of the art in the development of PSL theory by leading researchers in the field.It will be of interest to researchers and academics in the field of public management, as well as to students studying public management and administration around the world. It will also engage with thoughtful and critical practitioners. This book extends and develops the theoretical framework of Public Service Logic (PSL). This framework has become established as one of the major frameworks for the delivery of public services. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9781032622064
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Public Service Logic and Public Service Reform (Hardcover)
Published by
Taylor & Francis Ltd, London, 2025
ISBN 10: 1032622067
ISBN 13: 9781032622064
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Hardcover. Condition: new. Hardcover. This book extends and develops the theoretical framework of Public Service Logic (PSL). This framework has become established as one of the major frameworks for the delivery of public services. It draws upon and adapts the service management literature to present an understanding of public services as services, with significant implication both for public administration and management theory and research and for public policy and public service management practice. It shifts the focus away from a pre- occupation with the production of public services alone and rather explores the way in which they add value to both citizens and society and what such value may comprise. This edited volume challenges the product- dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery and will bring together the state of the art in the development of PSL theory by leading researchers in the field.It will be of interest to researchers and academics in the field of public management, as well as to students studying public management and administration around the world. It will also engage with thoughtful and critical practitioners. This book extends and develops the theoretical framework of Public Service Logic (PSL). This framework has become established as one of the major frameworks for the delivery of public services. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. Seller Inventory # 9781032622064
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