Service Management in Computing and Telecommunications (Telecommunications Library) - Hardcover

Hallows, Richard

 
9780890066768: Service Management in Computing and Telecommunications (Telecommunications Library)
Hardcover
ISBN 10: 0890066760 ISBN 13: 9780890066768
Publisher: Artech House Publishers, 1995

Synopsis

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres. The book is intended for IT and telecommunications managers, service suppliers, system architects, designers and help-desk staff in businesses using networks and communications services to achieve high level services.

"synopsis" may belong to another edition of this title.

About the Author

Richard Hallows: BSc Hons, RSA Diploma (Distinction). Richard has been an EFL teacher for 12 years, a teacher trainer for 3 years and has been writing & presenting material for the BBC for 2 years. He has been teaching on EAP courses for 3 years at both London Metropolitan University, and University of Sussex.

"About this title" may belong to another edition of this title.

Publisher
Artech House Publishers
Publication date
1995
Language
English
ISBN 10 
0890066760
ISBN 13 
9780890066768
Binding
Hardcover
Number of pages
140