Synopsis
This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.
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Winning the Service Game
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: New Legacy Books, Annandale, NJ, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Very Good. Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits Non-Profit Organizations, First Aid and Fire Stations! Seller Inventory # 5FS000001COS
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # B11A-04755
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0875845703I4N10
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0875845703I3N10
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0875845703I2N00
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP16287247
Stock Image
Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 17497422-6
Stock Image
Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Used book that is in clean, average condition without any missing pages. Seller Inventory # 3594182-75
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Midtown Scholar Bookstore, Harrisburg, PA, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Good. HARDCOVER Good - Bumped and creased book with tears to the extremities, but not affecting the text block, may have remainder mark or previous owner's name - GOOD Standard-sized. Seller Inventory # M0875845703Z3
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR002065222
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