Synopsis
This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.
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Winning the Service Game
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00102667578
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP16287247
Stock Image
Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 3594182-75
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0875845703I2N00
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. Acceptable dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Seller Inventory # N22J-00206
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Midtown Scholar Bookstore, Harrisburg, PA, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Good. HARDCOVER Good - Bumped and creased book with tears to the extremities, but not affecting the text block, may have remainder mark or previous owner's name - GOOD Standard-sized. Seller Inventory # M0875845703Z3
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Winning the Service Game
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Hardcover. Condition: Very Good. Winning the Service Game This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780875845708
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR002065222
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Winning the Service Game
Published by
Harvard Business Review Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP16287247
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Winning the Service Game
Published by
Harvard Business School Press, 1995
ISBN 10: 0875845703
ISBN 13: 9780875845708
Used
Hardcover
Seller: 2Vbooks, Derwood, MD, U.S.A.
Seller rating 5 out of 5 stars
Hard cover. Condition: Fine in fine dust jacket. Sewn binding. Cloth over boards. 320 p. Audience: General/trade. No previous owner's name clean, tight pages No bent corners hc 117. Seller Inventory # Alibris.0014865