Customer Centered Six Sigma: Linking Customers, Process Improvement and Financial Results - Hardcover
Synopsis
Customer Centered Six Sigma provides readers with a fundamental, yet comprehensive, approach to thoroughly involving customer requirements into all aspects of your organization's business. This book offers a very basic understanding of the Six Sigma initiative, placing heavy emphasis on the consideration and implementation of customer input throughout the process. The authors present a high-level review of basic Six Sigma tools for gathering customer requirements, conducting customer satisfaction surveys, and managing organizational processes and opportunities based upon customer input. The entire book discusses the involvement and alignment of the customer with the organization's processes and culture. Each chapter's points are reinforced with case-studies which emphasize key lessons learned.
"synopsis" may belong to another edition of this title.
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Customer Centered Six Sigma : Linking Customers, Process Improvement and Financial Results
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Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results
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Customer Centered Six Sigma - Linking Customers, Process Improvement, and Financial Results
Published by
ASQ Quality Press, Milwaukee, Wisconsin, USA, 2001
ISBN 10: 0873894901
ISBN 13: 9780873894906
Used
Hardcover
First Edition
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Hardcover. Condition: Very Good. No Jacket. 1st Edition. First Edition / Third Print (number line on copyright page 10 9 8 7 6 5 4 3). Hardback copy in glazed boards, no dustjacket as issued. 340pp. B/w diagrams and graphs throughout. Not library copy, neat ink inscription to ffep, indentation to top edge of first 6 pages from paperclip, small indentation to bottom edge of front boards. (52/7). Seller Inventory # ABE-1683127091104
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Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results
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hardcover. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-0873894901