Items related to Measuring Customer Satisfaction: Development and Use...
Synopsis
Understand the scientific methodology used to construct questionnaires utilizing the author's systematic approach.
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Synopsis
This second edition of the text provides detailed information on how to construct, evaluate and use questionnaires for measuring customer satisfaction levels.
"About this title" may belong to another edition of this title.
- PublisherMcGraw-Hill Inc.,US
- Publication date1998
- ISBN 10 087389362X
- ISBN 13 9780873893626
- BindingHardcover
- LanguageEnglish
- Edition number2
- Number of pages285
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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
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Measuring Customer Satisfaction
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Measuring Customer Satisfaction
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Measuring Customer Satisfaction: Development and Use of Questionnaires
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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
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MEASURING CUSTOMER SATISFACTION:
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