Measuring Customer Satisfaction: Development and Use of Questionnaires - Hardcover

HAYES

 
9780873893626: Measuring Customer Satisfaction: Development and Use of Questionnaires

Synopsis

This second edition of the text provides detailed information on how to construct, evaluate and use questionnaires for measuring customer satisfaction levels.

"synopsis" may belong to another edition of this title.

Synopsis

This second edition of the text provides detailed information on how to construct, evaluate and use questionnaires for measuring customer satisfaction levels.

"About this title" may belong to another edition of this title.