Managing for Service Effectiveness in Social Welfare Organizations - Hardcover

Patti, Rino J; Rapp, Charles A; Poertner, John

 
9780866566872: Managing for Service Effectiveness in Social Welfare Organizations
Hardcover
ISBN 10: 0866566872 ISBN 13: 9780866566872
Publisher: Routledge, 1989

Synopsis

This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Effectiveness in Social Welfare Organizations is based on the premise that the primary responsibility and distinctive competency of social welfare management is delivering high quality, effective services to clients. Collectively, the book’s esteemed contributors have clearly presented a model of administration founded on concepts and strategies for connecting managerial action with service effectiveness. The sections of the book correspond to the core functions and tasks in an effective approach to management, including measuring performance, program and organizational design, managing people, managing information, managing environmental relations, and the ethics of managing for effectiveness.

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About the Author

Rino J Patti

"About this title" may belong to another edition of this title.

Publisher
Routledge
Publication date
1989
Language
English
ISBN 10 
0866566872
ISBN 13 
9780866566872
Binding
Hardcover
Edition number
1
Number of pages
306

Other Popular Editions of the Same Title

9780866568234: Managing for Service Effectiveness in Social Welfare Organizations

Featured Edition

ISBN 10:  0866568239 ISBN 13:  9780866568234
Publisher: Routledge, 1988
Softcover