Delivering Training (UK PROFESSIONAL BUSINESS Management / Business) - Softcover

Siddons, Suzy

Softcover

ISBN 10: 0852926685 ISBN 13: 9780852926680

Publisher: McGraw Hill / Europe, Middle East & Africa, 1997

Synopsis

The way you deliver training has a direct impact of the quality of learning that people take away. So it is every trainer's responsibility to provide appropriate training, to the right audience, with the right tools, and in an engaging way. Drawing on a wealth of personal experience, Suzy Siddons provides trainers with practical advice on: answering the fundamental questions - who, why and what am I training? gathering vital pre-course information to help set achievable objectives, fulfil expectations and avoid logistical glitches; establishing rapport, understanding group dynamics and opening a course successfully; accommodating learning preferences using a range of methods and ensuring your pace, presentation and feedback encourage a learning climate; and, handling training room crises and difficult customers.Suzy Siddons understands that all trainers need to be super-effective multi-taskers with eyes in the back of their head which makes this book an essential read for all trainers, no matter how experienced.

About this title

About the Author

Suzy Siddons specialises in the psychology of communication. After working
for a West London Psychological Service and spending several years as a
full-time writer, she entered the information technology industry as a
training officer - this was the easiest way to get a free word processor!
One and a half years later she was headhunted by a large computer
manufacturer to join its sales training department, initially to set up and
run training for their network of dealers and distributors, and later to
deliver and originate courses for the sales, marketing, support services
and field services divisions of the company. These courses covered a wide
range of behavioural and business skills. Since founding her own training
company in 1987 she has worked with a wide range of clients, consulting and
training in the behavioural skills needed in business.

Edition details

• Publisher: McGraw Hill / Europe, Middle East & Africa
• Publication date: 1997
• Language: English
• ISBN 10: 0852926685
• ISBN 13: 9780852926680
• Binding: Paperback
• Number of pages: 168