Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.
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Seller: Greenworld Books, Arlington, TX, U.S.A.
Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Seller Inventory # GWV.0814479863.VG
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
Paperback. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . Seller Inventory # mon0001286429
Seller: BooksRun, Philadelphia, PA, U.S.A.
Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0814479863-11-1
Seller: Goodwill Books, Hillsboro, OR, U.S.A.
Condition: acceptable. Fairly worn, but readable and intact. If applicable: Dust jacket, disc or access code may not be included. Seller Inventory # GICWV.0814479863.A
Seller: Poverty Hill Books, Mt. Prospect, IL, U.S.A.
Paperback. Condition: Very Good. Looks Brand New, 9 Highlighted Sentences Otherwise Perfect Shape, MH79-1007Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction! Seller Inventory # 0710220084
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 56408247-6
Seller: Goodwill of Greater Milwaukee and Chicago, Racine, WI, U.S.A.
Condition: good. Book is considered to be in good or better condition. The actual cover image may not match the stock photo. Hard cover books may show signs of wear on the spine, cover or dust jacket. Paperback book may show signs of wear on spine or cover as well as having a slight bend, curve or creasing to it. Book should have minimal to no writing inside and no highlighting. Pages should be free of tears or creasing. Stickers should not be present on cover or elsewhere, and any CD or DVD expected with the book is included. Book is not a former library copy. Seller Inventory # SEWV.0814479863.G
Seller: Your Online Bookstore, Houston, TX, U.S.A.
Paperback. Condition: Very Good. Signed by Author. Seller Inventory # 0814479863-6-7158163
Seller: Your Online Bookstore, Houston, TX, U.S.A.
Paperback. Condition: Like New. Signed by Author. Seller Inventory # 0814479863-5-17786506
Seller: Library House Internet Sales, Grand Rapids, OH, U.S.A.
Paperback. Condition: Good. No Jacket. From small-town chicken outlets to suburban furniture stores to corporate giants such as Southwest Airlines, extraordinary service in American companies has become the key to financial success. In this book, a wildly popular speaker on the subject uncovers the secrets to delivering "outrageous" customer service. Piece(s) of the spine missing. Solid binding. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Seller Inventory # 123546697