Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks Off Series) - Softcover
Synopsis
This humorous sequel to "Delivering Knock Your Socks Off Service" shows customer service providers how to deliver superior service under fire and field tough customer questions with ease. By dissecting actual customer service questions and challenges, the book enables service providers to deliver excellent service in any difficult customer situation. The reader discovers how to: interpret the wants, needs, attitudes and fears implicit in customer questions, and provide real benefits, not just a snappy retort; acquire finesse in negotiating win-win solutions; succeed in those questions that have no easy answers; and allow the customer to feel in control of the situation, even when the customer is wrong.
"synopsis" may belong to another edition of this title.
About the Author
"KRISTIN ANDERSON (Minneapolis, MN) is principal of Performance Research Associates, co-author with Ron Zemke of Delivering Knock Your Socks Off Service, and author of Great Customer Service on the Telephone (both AMACOM).
RON ZEMKE (Minneapolis) is founder of Performance Research Associates and has authored or co-authored twelve books, including AMACOM's Knock Your Socks Off Service Series and Service America!"
"About this title" may belong to another edition of this title.
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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)
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Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
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Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Knock Your Socks off Answers : Solving Customer Nightmares and Soothing Nightmare Customers
Seller: Better World Books: West, Reno, NV, U.S.A.
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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks Off Series)
Seller: Wonder Book, Frederick, MD, U.S.A.
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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers
Published by
AMACOM, New York, 1995
ISBN 10: 0814478840
ISBN 13: 9780814478844
Used
Trade Paperback
Signed
Seller: Persephone's Books, Gastonia, NC, U.S.A.
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Trade Paperback. Condition: Fine. No Jacket. First Thus. xv, 143 pp. First printing thus. Signed and dated by author Anderson on the title page, with a presentation inscription to Dori Sanders, South Carolina author. Signed by Author(s). Seller Inventory # 057834