Total Quality: Key Terms and Concepts - Softcover

Luftig & Warren Associates; Duncan, William L.

 
9780814478769: Total Quality: Key Terms and Concepts

Synopsis

This A-to-Z compendium of total quality concepts, terms and acronyms helps business people to quickly grasp vital concepts and improve their quality vocabulary. Readers get definitions of over 600 terms, including: statistical process control, quality assurance, continuous improvement, JIT, MRP, MRPII, policy deployment, Hoshin planning and design of experiments. More than a dictionary, the book contains brief biographies of the quality gurus, and dozens of illustrations and charts to help readers visualize improtant problem-solving tools. Cross-referencing makes related terms easier to look up.

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