Workplace teams need to be effective just as professional sports teams do. This problem-solving reference lays down the guidelines for team leaders and members. It discusses how to: define the roles and responsibilities of team members; select team members and encourage positive behavior; facilitate participation at team meetings; deal with the fear of losing control; evaluate and reward teams; determine what kind of training to offer. The author uses bullet-points to make tips and rules easy to grasp, and end-of-chapter questions to illuminate key issues.
"synopsis" may belong to another edition of this title.
DEBORAH HARRINGTON-MACKIN (North Bennington, VT) is president and founder of New Directions Management Services, specializing in training in total quality management, team building, work teams, customer service, and supervisory skills.
"About this title" may belong to another edition of this title.
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