Synopsis
Conflict, strife, and contrary points of view. They are part of the workplace landscape, like it or not. And people who cannot deal with differences effectively stunt their career with every single argument. This book provides readers with succinct and clearly delineated guidelines for how to deal with conflict on both an interpersonal and an organizational level. The book uses checklists, examples, do's and don'ts, and other learning aids to explain proven methods for resolving differences and specific listening techniques that aid in: giving and receiving criticism; handling conflict at different levels of an organization; and resolving disagreements within a team. The book also delves into the psychological aspects of why different personality types handle friction differently, and how to use that knowledge to restore harmony.
"synopsis" may belong to another edition of this title.
About the Author
Bill Withers (Collingswood, NJ) is responsible for organizational development, training, and dispute resolution for R&B, Inc. He has consulted with and created innovative designs for client companies in the United States, South Africa, Canada, Russia, and China. He is the author of The Conflict and Communication Activity Book (0-8144-7167-6). Jerry Wisinksi (San Antonio, TX) is the author of Building a Partnership With Your Boss (0-8144-7013-0).
"About this title" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for Resolving Conflicts on the Job (Worksmart S.)
Stock Image
Resolving Conflicts on the Job (Worksmart Series)
Published by
Amacom Books (edition ), 1993
ISBN 10: 0814477992
ISBN 13: 9780814477991
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Workbook. Seller Inventory # 0814477992-11-1-42
Stock Image
Resolving Conflicts on the Job (Worksmart Series)
Seller: Half Price Books Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_458716371
Stock Image
Resolving Conflicts on the Job (Worksmart Series)
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # Q08F-00630
Stock Image
Resolving Conflicts on the Job (A Worksmart Book)
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 38269997-6