Delivering Knock Your Socks Off Service - Softcover

Anderson, Kristin J.; Zemke, Ron

 
9780814477779: Delivering Knock Your Socks Off Service

Synopsis

Outlines the skills and techniques of providing superior customer service

"synopsis" may belong to another edition of this title.

About the Author

"Ron Zemke (Minneapolis, MN) is the author or coauthor of all seven books in the Knock Your Socks Off Service series, as well as Knock Your Socks Off Selling(0-8144-7030-0), Generations at Work (0-8144-0480-4), and E-Service (0-8144-0606-8). Kristin Anderson (Minneapolis, MN) is the author of Great Customer Service on the Telephone (0-8144-7795-X) and the coauthor of three other Knock Your Socks Off Service books."

Synopsis

Outlines the skills and techniques of providing superior customer service.

"About this title" may belong to another edition of this title.