Outlines the skills and techniques of providing superior customer service
"synopsis" may belong to another edition of this title.
"Ron Zemke (Minneapolis, MN) is the author or coauthor of all seven books in the Knock Your Socks Off Service series, as well as Knock Your Socks Off Selling(0-8144-7030-0), Generations at Work (0-8144-0480-4), and E-Service (0-8144-0606-8). Kristin Anderson (Minneapolis, MN) is the author of Great Customer Service on the Telephone (0-8144-7795-X) and the coauthor of three other Knock Your Socks Off Service books."
Outlines the skills and techniques of providing superior customer service.
"About this title" may belong to another edition of this title.
Seller: Your Online Bookstore, Houston, TX, U.S.A.
Paperback. Condition: Good. Seller Inventory # 0814477771-3-22303671
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00097573169
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00054748684
Seller: Jenson Books Inc, Logan, UT, U.S.A.
paperback. Condition: Good. The item is in good condition and works perfectly, however it is showing some signs of previous ownership which could include: small tears, scuffing, notes, highlighting, gift inscriptions, and library markings. Seller Inventory # 4BQWN8005AXE
Seller: Greenworld Books, Arlington, TX, U.S.A.
Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. Seller Inventory # GWV.0814477771.VG
Seller: BooksRun, Philadelphia, PA, U.S.A.
Paperback. Condition: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0814477771-11-6
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
Paperback. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . Seller Inventory # mon0000985257
Seller: Off The Shelf, Antonia, MO, U.S.A.
Condition: good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials. Seller Inventory # 4WILKM00LXW9
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 982101-6
Seller: Christian Book Store, Inman, SC, U.S.A.
Paperback. Condition: Very Good. owner stamp inside cover. Seller Inventory # 016155