This text asserts that it is possible to overcome personality conflicts by understanding other people's differences instead of merely reacting to them emotionally. It presents a behavioural science model for understanding four different "people styles", and explains how readers can: identify their own style and how they appear to others; relate effectively - no matter how others react to them; create common ground with different people while retaining their own individuality; and evaluate other people's "people styles" and discover how to "flex" their style to match.
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ROBERT BOLTON, Ph.D. and DOROTHY GROVER BOLTON (Cazenovia, NY) are co-founders of Ridge Associates, specializing in skills training, organizational consulting, and one-on-one coaching and counseling for executives and fast-track managers. They also wrote Social Style, Management Style (AMACOM).
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