Defiant children can be abrasive, irritating, and aggressive, intentionally provoking adults, defying authority, and antagonizing siblings. Children exhibiting defiant behavior exist on a spectrum ranging anywhere from spoileNegotiation is a key skill for all salespeople. Great sales professionals need to be able to counter clients who are naturally trying to get rock-bottom prices, but at the same time maintain a good relationship, so the client will want to do business with them again. Negotiation is more than just closing a sale. It’s the art of continuing a partnership that is successful for both parties. Red-Hot Sales Negotiation provides practical tips and strategies to help salespeople:
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Paul S. Goldner (Goldens Bridge, New York) is a sought-after speaker, trainer, and consultant specializing in sales strategy and motivation. He has appeared on CNBC, been quoted in The Wall Street Journal, and is a member of both the National Speakers Association and Toastmasters International. He is the author of Red-Hot Cold Call Selling (0-8144-7348-2). Peter McKeon (Teneriffe, Australia), Managing Director of Salesmasters International, is one of Australia’s leading sales trainers.
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