Items related to Managing Knock Your Socks Off Service: Second Edition...
Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski - Softcover
Synopsis
Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to:
- find and retain service-oriented people
- get to know customers intimately
- build a service vision
- train and coach
- create and maintain a service management process that aligns people, systems, and customers
- involve and empower employees
- recognize and reward good performance.
"synopsis" may belong to another edition of this title.
About the Author
Chip R. Bell (Gun Barrel, TX) is the founder of The Chip Bell Group, a consulting company that specializes in helping clients achieve service excellence. He is the author of more than sixteen books, including Service Magic and Magnetic Service. The late Ron Zemke was founder of Performance Research Associates and was considered one of the leaders of the service quality revolution. He was coauthor of the best-selling Delivering Knock Your Socks Off Service (0-8144-7365-2) and other books in the popular Knock Your Socks Off series. Dave Zielinski is a freelance writer and editor based in Wisconsin.
"About this title" may belong to another edition of this title.
Search results for Managing Knock Your Socks Off Service: Second Edition...
Stock Image
Managing Knock Your Socks Off Service
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Acceptable. Bush, John (illustrator). Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00107238794
Stock Image
Managing Knock Your Socks Off Service
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Bush, John (illustrator). Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0814473687I3N00
Stock Image
Managing Knock Your Socks off Service
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Bush, John (illustrator). 2nd Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 18014315-6
Stock Image
Managing Knock Your Socks off Service
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Bush, John (illustrator). 2nd Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 981544-75
Stock Image
Managing Knock Your Socks Off Service
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Bush, John (illustrator). Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # P13B-03547
Stock Image
Managing Knock Your Socks Off Service
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Bush, John (illustrator). Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # P04D-01468
Stock Image
Managing Knock Your Socks Off Service
Seller: Hawking Books, Edgewood, TX, U.S.A.
Seller rating 4 out of 5 stars
Condition: Good. Bush, John (illustrator). Good Condition. Has writing/highlighting. Five star seller - Buy with confidence! Seller Inventory # X0814473687X3
Stock Image
Managing Knock Your Socks Off Service: Second Edition revisions by Chip Bell and Dave Zielinski
Seller: medimops, Berlin, Germany
Seller rating 5 out of 5 stars
Condition: good. Bush, John (illustrator). Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M00814473687-G
Stock Image
Managing Knock Your Socks Off Service
Published by
American Management Association, 2007
ISBN 10: 0814473687
ISBN 13: 9780814473689
Used
Softcover
Seller: Majestic Books, Hounslow, United Kingdom
Seller rating 4 out of 5 stars
Condition: Used. Bush, John (illustrator). pp. viii + 232 Illus. Seller Inventory # 7935956
Buy Used
£ 15.37
£ 6.50 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
Managing Knock Your Socks Off Service
Published by
American Management Association, 2007
ISBN 10: 0814473687
ISBN 13: 9780814473689
Used
Softcover
Seller: Books Puddle, Woodside, NY, U.S.A.
Seller rating 4 out of 5 stars
Condition: Used. Bush, John (illustrator). pp. viii + 232 3rd Edition. Seller Inventory # 26960523