Customer Service Training 101: Quick and Easy Techniques That Get Great Results - Softcover

Evenson, Renee

 
9780814472903: Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Softcover
ISBN 10: 0814472907 ISBN 13: 9780814472903
Publisher: Amacom, 2005

Synopsis

Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101.

This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role.

Addresses important customer service areas including:

  • making a good first impression projecting a positive attitude
  • developing trust, establishing rapport, and making customers feel valued
  • confidently handling “difficult” customers and situations
  • interacting effectively face-to-face, and via telephone and e-mail

    • "synopsis" may belong to another edition of this title.

    About the Author

    Renee Evenson has worked in the customer service management field for 25 years, including 15 years as a customer service manager at BellSouth Telecommunications, where her duties included staff training and development.

    "About this title" may belong to another edition of this title.

    Publisher
    Amacom
    Publication date
    2005
    Language
    English
    ISBN 10 
    0814472907
    ISBN 13 
    9780814472903
    Binding
    Paperback
    Edition number
    1
    Number of pages
    224