Items related to Winning Behavior - What the Smartest, Most Successful...
Synopsis
"Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. "Winning Behavior" will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it.This title is packed with eye-opening case histories and examples: Ritz-Carlton Harley-Davidson Enterprise Rent-a-Car Wal-Mart. It features exclusive interviews with high-profile executives including: George Zimmer (Men's Wearhouse) Hans-Olof Olssen (Volvo) Piers Marmion (Heidrick & Struggles) and others.
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About the Author
Authors are cofounders and, respectively, president and executive vice president of Lore International Institute, a leading training and consulting firm.
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Winning Behavior - What the Sm
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Winning Behavior : What the Smartest, Most Successful Companies Do Differently
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Very Good. 1st. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 8181080-20
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Winning Behavior : What the Smartest, Most Successful Companies Do Differently
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. 1st. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP37079672
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
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Condition: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail. Seller Inventory # OTV.0814471633.VG
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
Seller: World of Books Inc, Montgomery, IL, U.S.A.
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Hardback. Condition: Very Good. "Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. "Winning Behavior" will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it.This title is packed with eye-opening case histories and examples: Ritz-Carlton Harley-Davidson Enterprise Rent-a-Car Wal-Mart. It features exclusive interviews with high-profile executives including: George Zimmer (Men's Wearhouse) Hans-Olof Olssen (Volvo) Piers Marmion (Heidrick & Struggles) and others. Seller Inventory # CIN0814471633VG
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
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Winning Behavior: What the Smartest, Most Successful Companies Do
Seller: Book Grocer, Tullamarine, VIC, Australia
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Hardback. Terry R. Bacon, Amacom. Winning Behavior gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. Hardback. Seller Inventory # 9780814471630-SECONDHAND
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
Seller: Your Online Bookstore, Houston, TX, U.S.A.
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hardcover. Condition: New. Seller Inventory # 0814471633-11-27108276
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
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Hardcover. Condition: Brand New. 368 pages. 10.00x6.25x1.25 inches. In Stock. Seller Inventory # 0814471633
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
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hardcover. Condition: New. In shrink wrap. Looks like an interesting title! Seller Inventory # Q-0814471633