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Synopsis
"Winning Behavior" gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. "Winning Behavior" will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it.This title is packed with eye-opening case histories and examples: Ritz-Carlton Harley-Davidson Enterprise Rent-a-Car Wal-Mart. It features exclusive interviews with high-profile executives including: George Zimmer (Men's Wearhouse) Hans-Olof Olssen (Volvo) Piers Marmion (Heidrick & Struggles) and others.
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About the Author
Authors are cofounders and, respectively, president and executive vice president of Lore International Institute, a leading training and consulting firm.
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Winning Behavior - What the Sm
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
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Winning Behavior : What the Smartest, Most Successful Companies Do Differently
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Condition: Very Good. 1st. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 8181080-20
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Winning Behavior : What the Smartest, Most Successful Companies Do Differently
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. 1st. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP37079672
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0814471633I4N00
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Hardcover. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0814471633I4N10
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
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hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_467393644
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently (SIGNED)
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AMACOM, New York, 2003
ISBN 10: 0814471633
ISBN 13: 9780814471630
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Hard Cover. Condition: Fine. Dust Jacket Condition: Fine. 1st Edition/1st Printing (complete numberline). SIGNED by both authors on front end page. $29.95 price present on DJ flap. Size: 8vo - over 7¾" - 9¾" tall. Signed by Author. Seller Inventory # 041187
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Winning Behavior: What the Smartest, Most Successful Companies Do
Seller: Book Grocer, Tullamarine, VIC, Australia
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Hardback. Terry R. Bacon, Amacom. Winning Behavior gives companies a new way to increase business: by "outbehaving" rivals so that customers see a positive behavioral difference at every customer touchpoint - from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market. Hardback. Seller Inventory # 9780814471630-SECONDHAND
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Winning Behavior: What the Smartest, Most Successful Companies Do Differently
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hardcover. Condition: New. Seller Inventory # 0814471633-11-27108276