Synopsis
In most areas of their lives, people thrive on conflict, yet in the workplace they try to steer clear. Conflict, though, is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not the conflict itself, but managing the conflict. This manual explains how to design a complete conflict resolution system and develop the skills to implement it. Filled with exercises, case studies and checklists the book also supplies an overview of workplace conflict; the tools for measuring it; and the techniques for resolving conflict. It covers such conflicts as: negotiation; labour-management partnerships; third-party disputes; mediation; and arbitration.
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About the Author
Masters is a professor at the Katz Graduate School of Business, University of Pittsburgh. Albright is Head of the Department of Management, U.S. Coast Guard Academy. Both are also consultants to major corporations and public sector organizations.
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The Complete Guide to Conflict Resolution in the Workplace
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