E-service: 24 Ways to Keep Your Customers - When the Competition is Just a Click Away - Hardcover

Zemke, Ron; Connellan, Thomas K.

 
9780814406069: E-service: 24 Ways to Keep Your Customers - When the Competition is Just a Click Away

Synopsis

This is a guide to building good service on the Web. It provides a blueprint of ready-to-implement ideas and solutions for how to provide great service in cyberspace.

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Other Popular Editions of the Same Title

9780814424636: E-Service: Twenty-Four Ways to Keep Your Customers When the Competition Is Just a Click Away

Featured Edition

ISBN 10:  0814424635 ISBN 13:  9780814424636
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