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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality - Softcover
Synopsis
Today's libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization's infrastructure, performance management and fact-based decision making.
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Review
"a welcome addition...well written...highly recommend"--Counterpoise; "generously illustrated with diagrams, tables and charts which complement the text. The authors certainly believe in what they have written, and their enthusiasm is infectious"--The Australian Library Journal.
About the Author
Despina Dapias Wilson is a management analyst II for the Delaware State Library. Theresa del Tufo is an organizational consultant for Del Tufo Consulting in Delaware. Anne E.C. Norman is State Librarian and Director of the Delaware State Library.
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- PublisherMcFarland & Co
- Publication date2007
- ISBN 10 0786430362
- ISBN 13 9780786430369
- BindingPaperback
- LanguageEnglish
- Number of pages220
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The Measure of Library Excellence (Paperback)
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McFarland & Co Inc, Jefferson, NC, 2007
ISBN 10: 0786430362
ISBN 13: 9780786430369
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Paperback. Condition: new. Paperback. Today's libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization's infrastructure, performance management and fact-based decision making. Presents a fresh approach to performance assessment and improvement of library services through the combined use of Malcolm Baldridge Critieria and the Balanced Scorecard. This work discusses the advantages, disadvantages and possible pitfalls of their chosen approach. It also includes an analysis of an organization's infrastructure. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780786430369
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The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality
Published by
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ISBN 10: 0786430362
ISBN 13: 9780786430369
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