This book provides a step-by-step approach for developing learning and performance measures and a method for analyzing and reporting results. The easy to use format serves as a quick reference―featuring the necessary checklists to evaluate the situation and tools for immediate application in a number of organizational settings―sales, leadership, and technical. It will prove an invaluable resource for anyone involved in training, HRD, human resource measurement and evaluation, and performance improvement.
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Toni Krucky Hodges
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