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Synopsis
The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships. Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.
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Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
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A Butterworth-Heinemann Title 24/01/2000, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
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Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
Published by
A Butterworth-Heinemann Title 24/01/2000, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
Used
Softcover
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Seller rating 5 out of 5 stars
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780750671859
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Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
Published by
A Butterworth-Heinemann Title, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
Used
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Developing Knowledge-based Client Relationships
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Developing Knowledge-Based Client Relationships: The Future of Professional Services
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780750671859. Seller Inventory # 9650677
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Developing Knowledge-Based Client Relationships: The Future of Professional Services
Published by
A Butterworth-Heinemann Title, 2000
ISBN 10: 0750671858
ISBN 13: 9780750671859
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780750671859. Seller Inventory # 9174564
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Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
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Developing Knowledge-Based Client Relationships, The Future of Professional Services
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Developing Knowledge-Based Client Relationships: The Future of Professional Services (Knowledge Reader)
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Paperback. Condition: Very Good. Paperback in very good condition. All inside pages are in great shape. Minor shelf wear to the cover. Seller Inventory # mon0000036846
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