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Synopsis
This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.
A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.
"synopsis" may belong to another edition of this title.
About the Author
Ian Smith
From the Back Cover
This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.
A new website available for use with the text to provide revision notes and lecturers' notes. This book is ideal for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. Real examples and new case studies are used throughout to illustrate points in a practical context.
Ian Smith has some 30 years experience as a senior management and marketing professional, academic and writer. He now divides his time between consultancy work, mainly with not for profit organisations, and his writing and broadcasting activities. He lives in London with his wife and three daughters.
"About this title" may belong to another edition of this title.
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Meeting Customer Needs (CMI Open Learning Programme)
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Paperback. Condition: Very Good. Meeting Customer Needs (CMI Open Learning Programme) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780750659840
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Meeting Customer Needs (CMI Open Learning Programme)
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Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780750659840
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Meeting Customer Needs
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Very Good. 3rd Edition. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # GRP65487545
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Meeting Customer Needs
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. 3rd Edition. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP10640409
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Meeting Customer Needs (Chartered Management Institute Series)
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
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Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-R-031-02318
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Meeting Customer Needs
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
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Meeting Customer Needs
Print on DemandSeller: Majestic Books, Hounslow, United Kingdom
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Condition: New. pp. 240 This item is printed on demand. Seller Inventory # 3228175
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Meeting Customer Needs
Published by
Taylor & Francis Ltd, 2003
ISBN 10: 075065984X
ISBN 13: 9780750659840
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Paperback / softback
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
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Paperback / softback. Condition: New. New copy - Usually dispatched within 4 working days. 488. Seller Inventory # B9780750659840
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Meeting Customer Needs (Chartered Management Institute Series)
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Meeting Customer Needs
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
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Condition: As New. Unread book in perfect condition. Seller Inventory # 1616443
Quantity: 10 available