Synopsis
Providing a solid framework for understanding the basic concepts of Total Quality Management (TQM), this text comprises three interlinked modules: fundamentals of TQM, methods of TQM and process management and improvement.
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About the Author
Jens J. Dahlgaard, Ghopal K. Kanji, Kai Kristensen
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Fundamentals of Total Quality Management
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Taylor & Francis Ltd, 2007
ISBN 10: 0748772936
ISBN 13: 9780748772933
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