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Fundamentals of Total Quality Management: Process Analysis and Improvement - Softcover

Dahlgaard, Jens J. J.; Kanji, Ghopal K.; Kristensen, Kai

 
9780748772933: Fundamentals of Total Quality Management: Process Analysis and Improvement

Synopsis

Providing a solid framework for understanding the basic concepts of Total Quality Management (TQM), this text comprises three interlinked modules: fundamentals of TQM, methods of TQM and process management and improvement.

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About the Author

Jens J. Dahlgaard, Ghopal K. Kanji, Kai Kristensen

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