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Synopsis
Practical and easy to use, this human services text provides important guidelines for working within agencies. The authors address important topics germane to management and administration, including evidence-based and empirically based practice, as well as challenges of management, environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. To help you view issues in action, the authors have included a case example in each chapter, along with reflection questions to help you reflect on how you would handle the scenario.
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Review
1. Facing the Challenges of Management. 2. The Environments of Human Service Organizations. 3. Planning and Program Design. 4. Organizational Theory for Human Service Organizations. 5. Organization Design. 6. Developing and Managing Human Resources. 7. Building Supervisory Relationships. 8. Managing Finances to Meet Program Goals. 9. Designing and Using Information Systems. 10. Evaluating Human Service Programs. 11. Leading and Changing Human Service Organizations. 12. Achieving and Maintaining Organizational Excellence.
About the Author
Thomas R. Packard teaches administration and social policy courses in the School of Social Work at San Diego State University and conducts research and consultation projects through the Academy for Professional Excellence in the SDSU School of Social Work. For twenty-five years he has been an organization development consultant specializing in human service and government organizations, including six and a half years in the City of San Diego's Organizational Effectiveness Program, which he managed for one and a half years. He has published articles on his consulting projects and the results of his research in the areas of organizational effectiveness and the quality of working life. He has been the director of two community-based human services organizations and has been a program evaluator for the County of San Diego. He received his doctorate in social welfare at UCLA and is a Certified Social Work Manager.
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MANAGEMENT OF HUMAN SERVICE PROGRAMS
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