Performance Dashboards: Measuring, Monitoring, and Managing Your Business - Hardcover

Eckerson, Wayne W.

Hardcover

ISBN 10: 0470589833 ISBN 13: 9780470589830

Publisher: Wiley, 2010

Synopsis

Tips, techniques, and trends on harnessing dashboard technology to optimize business performance

In Performance Dashboards, Second Edition, author Wayne Eckerson explains what dashboards are, where they can be used, and why they are important to measuring and managing performance. As Director of Research for The Data Warehousing Institute, a worldwide association of business intelligence professionals, Eckerson interviewed dozens of organizations that have built various types of performance dashboards in different industries and lines of business. Their practical insights explore how you can effectively turbo-charge performance–management initiatives with dashboard technology.

• Includes all-new case studies, industry research, news chapters on "Architecting Performance Dashboards" and "Launching and Managing the Project" and updated information on designing KPIs, designing dashboard displays, integrating dashboards, and types of dashboards.
• Provides a solid foundation for understanding performance dashboards, business intelligence, and performance management
• Addresses the next generation of performance dashboards, such as Mashboards and Visual Discovery tools, and including new techniques for designing dashboards and developing key performance indicators
• Offers guidance on how to incorporate predictive analytics, what-if modeling, collaboration, and advanced visualization techniques

This updated book, which is 75% rewritten, provides a foundation for understanding performance dashboards, business intelligence, and performance management to optimize performance and accelerate results.

About this title

About the Author

WAYNE ECKERSON is an industry thought leader and consultant who has covered business intelligence (BI) since 1995. Eckerson has conducted numerous in-depth research studies on BI and is a noted speaker and blogger. He is the author of a popular BI Maturity Model and chair of TDWI’s BI Executive Summit, which educates business and technical executives about best practices and emerging trends in BI and performance management. He is currently director of TDWI Research and can be reached at weckerson@gmail.com.

From the Back Cover

Performance dashboards have become the preferred way for busy executives, managers, and staff to monitor key business metrics at a glance and move swiftly through layers of actionable information to get the insight they need to solve problems quickly, efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant in the field of business intelligence, ―Performance Dashboards, Second Edition shows how performance dashboards focus business people on the right things to do and arm them with relevant information to do things right. Eckerson’s tips, techniques, and practical insights provide a strategic road map to help organizations turbocharge performance management initiatives with dashboard technology to optimize performance and accelerate results.

Extensively rewritten and modified to reflect changes and advances in the field, the Second Edition now includes:

• All-new case studies that illustrate how to deliver operational, tactical, and strategic performance dashboards
• A chapter on architectural issues and options for creating scalable, high-performance performance dashboards
• Explanation of the MAD framework (monitor, analyze, and drill to detail) for developing performance dashboards and the Double MAD framework (model, analytics, and deliberation) that defines next-generation capabilities
• Expanded section on the best practices for managing performance dashboard projects
• New architectural techniques for integrating performance dashboards and cascading performance metrics across tiers of dashboards
• Detailed characteristics of operational, tactical, and strategic dashboards, including prominent subtypes in each category
• A description of dashboard functionality by type of dashboard, including navigational and analytical techniques to enhance usability and effectiveness
• New guidelines for designing effective dashboard displays, including an overview of visualization techniques and how and when they should be used
• New insights into key performance indicators (KPIs) and performance targets, as well as practical tips for brainstorming, designing, and maintaining dashboard metrics
• In-depth examination of the role of performance dashboards in the BI Maturity Model

Written for IT managers but accessible to business executives, this book will serve as a testimonial to the power of performance dashboards to improve organizational effectiveness as well as a comprehensive source of best practices required to successfully implement dashboards and scorecards. Every executive and manager should have a copy of this bestseller on their bookshelf.

From the Inside Flap

Performance dashboards have become the preferred way for busy executives, managers, and staff to monitor key business metrics at a glance and move swiftly through layers of actionable information to get the insight they need to solve problems quickly, efficiently, and effectively.

Written by Wayne Eckerson, a recognized expert and consultant in the field of business intelligence, Performance Dashboards, Second Edition shows how performance dashboards focus business people on the right things to do and arm them with relevant information to do things right. Eckerson's tips, techniques, and practical insights provide a strategic road map to help organizations turbocharge performance management initiatives with dashboard technology to optimize performance and accelerate results.

Extensively rewritten and modified to reflect changes and advances in the field, the Second Edition now includes:

• All-new case studies that illustrate how to deliver operational, tactical, and strategic performance dashboards
• A chapter on architectural issues and options for creating scalable, high-performance performance dashboards
• Explanation of the MAD framework (monitor, analyze, and drill to detail) for developing performance dashboards and the Double MAD framework (model, analytics, and deliberation) that defines next-generation capabilities
• Expanded section on the best practices for managing performance dashboard projects
• New architectural techniques for integrating performance dashboards and cascading performance metrics across tiers of dashboards
• Detailed characteristics of operational, tactical, and strategic dashboards, including prominent subtypes in each category
• A description of dashboard functionality by type of dashboard, including navigational and analytical techniques to enhance usability and effectiveness
• New guidelines for designing effective dashboard displays, including an overview of visualization techniques and how and when they should be used
• New insights into key performance indicators (KPIs) and performance targets, as well as practical tips for brainstorming, designing, and maintaining dashboard metrics
• In-depth examination of the role of performance dashboards in the BI Maturity Model

Written for IT managers but accessible to business executives, this book will serve as a testimonial to the power of performance dashboards to improve organizational effectiveness as well as a comprehensive source of best practices required to successfully implement dashboards and scorecards. Every executive and manager should have a copy of this bestseller on their bookshelf.

Edition details

• Publisher: Wiley
• Publication date: 2010
• Language: English
• ISBN 10: 0470589833
• ISBN 13: 9780470589830
• Binding: Hardcover
• Edition number: 2
• Number of pages: 336