Responding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers understand the approaches and ways of thinking required for successful crisis management in today’s world. As no organization or individual is immune from crisis, he guides managers to make good decisions under conditions of high uncertainty, and to consider the interests not only of stockholders but also of a wide variety of stakeholders.
With a focus on the threat of crises to an organization’s most valuable asset – its reputation – The Crisis Manager covers:
New to this second edition are the use of social media in crisis management, and chapters on image restoration strategies and crises stemming from mismanagement, as well as a comprehensive updating of the entire work. Real-world case studies provide examples of what worked and what did not work, and the reasons why.
Written for present and future crisis managers in all types of businesses and organizations, this resource will be required reading for students in public relations, business, and management, as it prepares them for their crucial roles as decision makers.
"synopsis" may belong to another edition of this title.
Otto Lerbinger is Professor Emeritus at Boston University, specializing in corporate public affairs and applying the social sciences to management and communication. He holds a PhD in Economics and Social Science at the Massachusetts Institute of Technology.
"About this title" may belong to another edition of this title.
Book Description Routledge, 2011. HRD. Book Condition: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Bookseller Inventory # F9-9780415892285
Book Description Routledge. Book Condition: BRAND NEW. BRAND NEW Hardcover - 384pp - This title is now printed on demand - please allow an added 2-3 weeks for shipment! A Brand New Quality Book from a Full-Time Bookshop in business since 1992!. Bookseller Inventory # 1996631
Book Description Routledge, 2017. Hardback. Book Condition: NEW. 9780415892285 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Print on Demand title, produced to the highest standard, and there would be a delay in dispatch of around 10 working days. Bookseller Inventory # HTANDREE0223861
Book Description Routledge, 2011. Hardcover. Book Condition: New. 2. Bookseller Inventory # DADAX0415892287
Book Description Routledge, 2011. Hardcover. Book Condition: Brand New. 2nd edition. 400 pages. 9.29x6.06x1.18 inches. In Stock. Bookseller Inventory # __0415892287
Book Description Routledge, 2011. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P110415892287