Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks) - Softcover

 
9780415511483: Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)
Softcover
ISBN 10: 0415511488 ISBN 13: 9780415511483
Publisher: Routledge, 2012

Synopsis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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About the Author

Connell, Julia; Burgess, John

"About this title" may belong to another edition of this title.

Publisher
Routledge
Publication date
2012
Language
English
ISBN 10 
0415511488
ISBN 13 
9780415511483
Binding
Paperback
Edition number
1
Number of pages
224
Editor
Connell Julia, Burgess John

Other Popular Editions of the Same Title

9780415357029: Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)

Featured Edition

ISBN 10:  0415357020 ISBN 13:  9780415357029
Publisher: Routledge, 2006
Hardcover