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Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks) - Hardcover

Book 30 of 53: Routledge Studies in Business Organizations and Networks
 
9780415357029: Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)
Hardcover
ISBN 10: 0415357020 ISBN 13: 9780415357029
Publisher: Routledge, 2006

Synopsis

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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About the Author

Connell, Julia; Burgess, John

"About this title" may belong to another edition of this title.

Publisher
Routledge
Publication date
2006
Language
English
ISBN 10 
0415357020
ISBN 13 
9780415357029
Binding
Hardcover
Edition number
1
Number of pages
224
Editor
Connell Julia, Burgess John