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This text shows how to apply the principles of operations management to heritage visitor attractions such as museums and castles. There are sections on management, design, improvement, capacity and strategy, and case studies refer specifically to these subjects for attractions such as Leeds Castle.
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1: HVA Management. An overview of the sector. Operations Management. 2: Design of HVAs. Concept Development. Interpretation and Presentation. Visitor Management. The Role of Technology. Job Design and Work Organization. Design of the Process and Product Interface. 3. Improvement. Quality. Productivity. 4. Capacity. Managing Demand and Supply. Yield Management. 5. Operations Strategy. Risk and Environment. Decision-making. Strategy and Policy. 6. Case Studies. Ray?s Farm: A Case Study. Developing the Concept for the Thackray Medical Museum, Leeds. Santa Trains at Bo?ness and Kinneil Railway. Volunteer Management at Nugget Hill: A Case Study. Visitor Satisfaction Management at Leeds Castle, Kent. Coventry Museums and Galleries: A Case Study. Index.
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- PublisherCengage Learning EMEA
- Publication date1999
- ISBN 10 0304702927
- ISBN 13 9780304702923
- BindingPaperback
- Number of pages320
- EditorLeask Anna, Yeoman Ian
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Heritage Visitor Attractions: An Operations Management Perspective
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Thomson Learning
(1999)
ISBN 10: 0304702927
ISBN 13: 9780304702923
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Book Description Paperback. Condition: Very Good. Heritage Visitor Attractions: An Operations Management Perspective This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780304702923
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Heritage Visitor Attractions: An Operations Management Perspective
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Book Description Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780304702923
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Heritage Visitor Attractions : An Operations Management Perspective
Published by
Bloomsbury Publishing Plc
(1999)
ISBN 10: 0304702927
ISBN 13: 9780304702923
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Book Description Condition: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP15482407
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Book Description Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings With owner's name inside cover. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9780304702923. Seller Inventory # 9754371
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